Refunds and Exchanges
Items purchased from www.thegreenace.org are eligible for a refund as Store Credit only once the product is deemed defective by our Experience Team.
Defective / Damaged Product(s)
All products are eligible for the Return Process for up to 14 calendar days from the day you receive your order and will be confirmed by your tracking number. We do require details and photo(s)/video(s) of the product in question. Store Credit will be issued once verified as a manufacturer defect and may be required to be returned to us at our cost. Defects or damage resulting from accidents, neglect, misuse are not covered by our Return Policy.
Missing / Wrong Product(s)
If you are missing an item from your order, and to ensure a smooth process, please provide details of the item in question along with an image of the packing slip. We require the packing slip from your order to validate what was sent in your parcel. Any incorrectly sent products must be returned unused, unopened and in original packaging. Our team will provide a return label for any product that is required to be shipped back to our depot.
Ordered Mistakes happen! If you have incorrectly ordered a product we can proceed with a refund as Store Credit as long as the product is UNUSED, UNOPENED, and in original packaging. You will need to send the product back to our depot at your own shipping cost. Once the product is received and reviewed, we will proceed with the refund as Store Credit. Returned items that are damaged or used may not be accepted for a refund as Store Credit at the discretion of https://thegreenace.org. We can ship the product back to you at your own cost.
Please contact us at [email protected] for questions related to refunds or returns.